Guest Terms and Conditions

If you’re staying at Hostal Louro, or thinking of staying with us, then please take a minute to read our Terms & Conditions. These exist to make Hostal Louro a safe, calm and welcoming place to stay.

…for all guests

1. Identification
   Please make sure to bring a valid photo identification with you, preferably a passport, government issued I.D. card or driving license. You’ll need this to check in, so don’t forget it!
2. Age Restrictions
   Bookings cannot be accepted from any person under the age of 18 unless they are accompanied by an adult (18 or over). Guests who wish to bring their children under 16 years of age must book a whole dorm or private room. For guests aged 16 or 17 years of age, they can book into one of dorm rooms, but must be accompanied by an adult (aged 18 or over). Unlike some hostels we do not have an upper age limit but the majority of our guests are backpackers in the 18 to 30 age range.
3. Room allocation
   – If you’re travelling with friends or family, we’ll do our utmost to book you in a room together – but this can’t always be guaranteed. If you want to make sure that you aren’t separated from your group, we’d suggest booking a private room.
4. Guest Behaviour
   – The comfort, safety and security of our guests is really important to us. Any guest(s) who, in the opinion of our staff, compromise the comfort, safety or security of other guests, staff or local residents will be asked to leave the hostel premises and will not be given a refund.
   – Guests are expected to respect other guests as well as staff, local residents and property.
5. No Smoking
   Smoking is not permitted anywhere in the Hostal Louro.